An advanced queueing model to analyze appointment-driven service systems
نویسندگان
چکیده
منابع مشابه
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We develop a queueing model for an appointment-based service system that consists of two queues in tandem: the appointment queue followed by the service queue. Customers join the appointment queue when they call for appointments, stay there (not physically) until the appointment time comes, and then leave the appointment queue and may physically join the service queue, and wait there until serv...
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ژورنال
عنوان ژورنال: Computers & Operations Research
سال: 2009
ISSN: 0305-0548
DOI: 10.1016/j.cor.2008.12.008